ServiceNow NXTGen Accelerator suite is a set of pre-automated test cases developed using TOSCA for ServiceNow ITSM Solution. The accelerator suite increases the test efficiency, lowers the cost of testing, ensures high quality of test automated scripts through Redundancy, Reusability, Maintainability and helps the business users to devote more time to innovate rather then test.
ServiceNow NXTGen Accelerator for ITSM Solution address the following modules
Covers creation of an Incident, prioritization and assignment to the team.
Covers root cause analysis of an Incident through structured problem analysis
Covers impact analysis of changes like normal, emergency and expedited changes
Covers knowledge artices to resolve the incidents or problems faster
Covers services based on caller or incident being created.
Improve the customer experience and service delivery through live feed and Survey.
Covers all the maintanenaces activities including financial, contractual, and inventory details of hardware, software and virtual infrastructure sever assets, computer assets etc.